I will write a help desk knowledge base from your tickets

I turn messy support work into articles your team and your end-users or support agents can actually follow.

I have 7+ years on a global help desk (phone, email, chat) plus extra roles as QA analyst, knowledge-base manager, and trainer. I write the way agents search: symptom first, then cause, then clicks.

WHAT YOU GET

Articles structured as: title who its for symptoms cause step-by-step when to escalate

Plain English that works with US, UK, Indian, EU, and LatAm readers (I already do this on the job)

Optional Latin or Rioplatense Spanish (Argentina/Uruguay) if your product is for that market

An index so the set stays usable after article 10

WHAT I NEED FROM YOU

Tickets, macros, call notes, or a brief interview with an current expert.

Tool names (Zendesk, ServiceNow, etc.)

WHAT I DONT DO

I dont log into your production tools

I dont invent policies you didnt confirm

I dont dump chatbot text and call it a knowledge base

HOW IT WORKS

1. You send source material

2. I send an outline (categories + titles) for a yes/no

3. You get drafts in a Google Doc, ready to paste

If you only need two how do I? articles, pick Basic.

If you want a small help center, pick Premium