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Michael
@vyyperr
Level 2 IT Technician with a passion for growth and learning
Canada
Polacco, Inglese
Chi sono
Hi, I’m Michael 👋
I’m a Level 2–3 IT Technician with three years of hands-on experience in helpdesk and technical support, and I currently work as a Network Technician and Team Lead. I specialize in Microsoft 365, Microsoft Teams, server infrastructure, and networking. I enjoy solving problems, explaining things in simple terms, and making technology stress-free for my clients.
Competenze
Michael
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza tecnica
I will handle your IT troubles for you
Assistenza e IT
I will provide expert software and hardware recommendations
Portfolio
Esperienza lavorativa
Help Desk Support Specialist
Kilocloud • Part time
Feb 2025 - Present • 1 yr 3 mos
- Working with three companies providing level 1 IT support to all users. - Providing first level of contact support for Software and Hardware Issues. - Working with openVPN, Eastman Portal, HelpDesk, and rustDesk.
Network Techncian/Team Lead
HyCloud Computing • Part time
May 2024 - Present • 2 yrs
- Providing General IT Support to the seven companies we service (Software Support, Hardware Support, Device Support) - Monitor Security applications/EDR's and remediate any malicious threats found on the network. - Assist with monitoring and configuring backup jobs for all HyCloud and Company servers. - Assist with Endpoint management using specific software's/RMM's - Assist with maintenance on HyCloud and Company servers. - Provide Support for Veeam Server/Workstation Backups. - Maintenance for on-premises devices (Computers, Switches, Servers, Modems, Access Points).
Information Technology Help Desk Technician
Sheridan College • Part time
Sep 2023 - Apr 2024 • 7 mos
• Worked with staff and students over the phone and virtually to fix technical issues. • Worked with the current IT Service desk team and the IT Front Counter team to assist users with issues over the phone and face-to-face. • Strengthened communication, teamwork, and problem-solving skills.
