Berg

Social Commerce UX & Digital Product Architect | Scripting Hub

Feb 2026 - Apr 2026 • 2 mos

I focused on the "Performance-First" design of digital product checkout flows and social commerce interfaces. I specialized in "Frictionless UI," designing mobile-first layouts that minimize the steps between a social media click and a completed purchase. My role involved the creation of custom "Knowledge Bases" and "Prompt Engineering" to ensure that automated storefront agents provide accurate, context-aware information. I utilized advanced API integrations to connect storefronts with customer support databases, allowing for real-time order tracking and issue resolution. I handled the technical side of "Sentiment Analysis," ensuring that automated support bots can detect user frustration and escalate calls to human agents when necessary. My daily tasks included the optimization of page response times—ensuring high-quality visual rendering with zero latency. I conducted "User Testing" on digital storefronts to identify navigation friction and implement fixes that improved conversion rates. My work helped many creators build a professional digital presence that reflected their unique technical authority and market position.

Local Creator & Small Business Visibility Consultant | Growth Tech IT

Apr 2025 - Feb 2026 • 10 mos

As a consultant, I focused on the "Technical Organization" and search visibility of local digital creators and small businesses using platforms like Etsy and Linktree. I specialized in "Localized Marketplace Optimization," ensuring that local customers could easily find and interact with my clients' digital products. My role involved the automated generation of local landing pages and "Schema Markup" that signals to Google the local relevance of a business. I utilized automated "Local Citation" logic to ensure that business information was consistent across Google Maps, Yelp, and marketplace directories. I handled the technical side of "Etsy SEO" and "Google My Business" optimization, ensuring that all product tags, descriptions, and categories were correctly synced with the main storefront. My daily tasks included the creation of "Localized Keyword Maps" that targeted regional-specific search intent and drove high-quality local traffic to the digital store. I conducted "Competitor Gap Analysis" to identify where clients were losing market share and implemented technical fixes to recover it. My work helped many local business owners build a strong, professional digital presence that significantly increased their local customer base and organic sales.

Automated Lead Gen & Bot Logic Lead | Conversation Flow IT

Jan 2026 - Feb 2026 • 1 mo

I focused on the technical "Middle-Ware" of automated lead generation—connecting social media chat platforms to external CRMs and ensuring high-level lead attribution. My role involved the technical setup of "Event-Driven" automations where a specific keyword in a DM triggers a series of events across the marketing and sales stack. I utilized n8n and Zapier to create "Multi-Platform Flows" that automate lead qualification and asset delivery. I am highly proficient in "Data Normalization," ensuring that user information from chat interactions is accurately captured and organized for targeted follow-up. I managed the deployment of automated reporting tools that pull data from ManyChat to give business owners a real-time view of their chat-to-sale ROI. My work required a deep understanding of data privacy and anti-spam regulations (GDPR/CAN-SPAM), ensuring that all automated outreach was compliant with legal standards. I provided "Integration Monitoring" to ensure that API connections remained stable and that no lead data was lost during technical updates. My goal was to make the conversational backend as efficient as the frontend chat interface.