Wasif Noor

Customer Service Specialist | Product Listing & Dispute Management Officer

EasyStore • Freelance

Apr 2023 - Present • 3 yrs 3 mos

I am a Customer Service Specialist & Shopify E-commerce Expert with 3+ years of experience helping Shopify-based brands with Customer Support, Product Listing, Order Management, and PayPal/Stripe Dispute Resolution. I help businesses improve customer satisfaction, protect revenue, and maintain a strong brand reputation through reliable, efficient, and professional support. My Services Include: ✅ Customer Support Management – Handling customer inquiries, complaints, order issues, refunds, cancellations, and providing professional email & chat support. ✅ Shopify Store Support – Managing orders, updating tracking details, processing replacements, resolving fulfillment issues, and maintaining smooth store operations. ✅ Product Listing & Catalog Management – Creating and updating product listings, adding descriptions, managing variants, uploading images, and ensuring accurate product information. ✅ PayPal & Stripe Dispute Management – Preparing evidence, creating strong representment responses, and handling "Item Not Received" and "Not as Described" chargeback cases. ✅ Order & Workflow Management – Managing shipment issues, address updates, order status checks, and improving workflows to reduce customer complaints. I have experience resolving missing parcels, delayed shipments, damaged items, and delivery problems by coordinating with fulfillment teams and providing customers with accurate updates. My goal is to deliver fast, professional, and customer-focused solutions that help businesses reduce disputes, increase satisfaction, and grow successfully. 🎁 Free 3-Day Trial Available Try my Customer Support, Product Listing, and Dispute Management services before starting a long-term partnership. Let’s work together to improve your Shopify store operations and customer experience!