Waqas Ahmed

IT Manager

Fleekbiz Pvt Ltd • Full time

Jan 2020 - Present • 6 yrs 7 mos

IT Manager — Job History & Achievements Key Responsibilities Managed complete IT infrastructure supporting 250+ users across 4 office locations, including servers, networks, workstations, cloud services, and business applications. Led and mentored a team of 8 IT professionals, overseeing daily operations, technical support, and project delivery. Managed IT budgets of approximately $500,000 annually, including hardware, software, licensing, cloud services, and vendor contracts. Administered Windows Server, Active Directory, Microsoft 365, VMware, firewalls, VPNs, LAN/WAN, Wi-Fi, backup systems, and endpoint security. Developed and implemented IT policies covering cybersecurity, access management, data protection, backup, disaster recovery, and acceptable use. Managed relationships with 20+ technology vendors and service providers, negotiating contracts and ensuring service-level compliance. Planned and delivered infrastructure upgrades, system migrations, office expansions, and cybersecurity projects. Provided technical guidance to senior management and ensured IT services remained aligned with business requirements. Key Achievements Reduced overall IT downtime by approximately 35% through proactive monitoring, preventive maintenance, and infrastructure modernization. Reduced annual IT operating costs by approximately 18%, saving around $90,000 per year through vendor negotiations, license optimization, and technology consolidation. Improved IT service response and resolution times by 40% by implementing structured help-desk procedures and service-level targets. Successfully migrated 250+ users to Microsoft 365, improving collaboration, remote access, and business continuity with minimal operational disruption. Led a network infrastructure upgrade across 4 locations, increasing network performance and reliability by approximately 45%.