Hammad Ahmed

Software Engineer

Softmatics • Full time

Mar 2020 - Present • 6 yrs 2 mos

• Lead development of scalable web applications using Python (Django, FastAPI) backend and React.js/Next.js frontend. • Developed key business solutions including a Hospital Management System (HRM, OPD, IPD, EMR, Inventory, Accounting), Ticket Management, and Knowledge Base systems. • Architected and implemented a fully automated Email-to-Ticket system: incoming emails sent to a designated Outlook inbox are read via IMAP using a Python script, automatically converted into support tickets, and all subsequent email communication is logged as threaded comments on the ticket — eliminating manual ticket creation and ensuring zero communication gaps. • Built automated ticket lifecycle management scripts that monitor ticket resolution status and automatically close tickets after a configurable period following resolution, reducing backlog and freeing up support team capacity. • Developed and integrated MCP (Model Context Protocol) servers to enable structured, context-aware AI interactions within internal tooling and workflows. • Integrated Claude (Anthropic) LLM with LangChain into the Ticket Management System to generate AIpowered suggested responses for support agents, significantly reducing response time and improving reply consistency. • Implemented AI-driven document summarization within the Knowledge Base System using Claude and LangChain, enabling users to instantly extract key information from lengthy documents without manual reading. • Refactored legacy codebases to improve maintainability, scalability, and integration capabilities. • Mentored junior developers and actively contributed to Agile processes including sprint planning, standups, and code reviews. • Managed CI/CD pipelines using GitLab and Docker for consistent, reliable deployments. • Implemented application logging and monitoring using Grafana, Loki, and Prometheus to ensure system health and rapid incident response.

Software Engineer

USDTHeist • Freelance

May 2025 - Dec 2025 • 7 mos

Solely architected and developed a full-stack crypto trading bot platform from the ground up. Built a responsive Next.js and Tailwind CSS frontend with real-time data visualization using WebSockets. Developed a Python/Django backend implementing multiple algorithmic trading strategies. Designed and managed PostgreSQL database schema for trade data and user accounts. Implemented an IP rotation mechanism to handle Binance API rate limiting, ensuring uninterrupted trading operations. Automated end-to-end business workflows including trade execution, monitoring, and reporting pipelines, significantly reducing manual intervention. Wrote automated test suites for backend services and trading logic, ensuring reliability and correctness across algorithmic strategies. Deployed the entire platform on AWS (EC2, S3) with Docker containerization, automating infrastructure provisioning and managing secure environment variables and IAM keys. Set up CI/CD pipelines via GitHub Actions for automated testing, building, and deployment, enabling fast and reliable releases.

Software Engineer

LiberOps Digital • Freelance

Feb 2023 - May 2025 • 2 yrs 3 mos

Designed and implemented business process and workflow automation solutions, streamlining operations and reducing manual effort across key business functions. Worked as a full stack software engineer developing various business applications. Built robust backend APIs and services using ASP.NET Core (C#). Developed dynamic, responsive frontend interfaces using React.js. Collaborated with cross-functional teams to design, implement, and ship production-ready features.