Yasik A

@yasik_ansari

Customer Support and Sales Support Specialist

India
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi, I'm Yasik, a Customer Support & Sales Support Specialist with 2 years of experience supporting US e-commerce customers. I help businesses deliver great customer experiences through: • E-commerce Customer Support • Inbound Phone Support • Live Chat, Email & Help Desk Support • B2B Cold Calling & Lead Qualification I handle customer enquiries, order tracking, complaints, issue resolution, follow-ups and sales conversations. I'm reliable, professional and quick to learn new tools, workflows and scripts. My goal is to retain customers, build trust and help your business grow.... Continua a leggere

Competenze

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yasik_ansari
Yasik A
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza clienti
I will be your live chat and email customer support agent
A partire da10 USD / progettoMaggiori dettagli
Assistenza clienti
I will provide professional inbound customer service and phone support
A partire da10 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

PATTERNS_LLC

Customer Support and Sales Support Specialist

PATTERNS LLC • Full time

Apr 2025 - Aug 2026 • 1 yr 4 mos

Automotive E-commerce — PartsGeek Process Provided customer support and sales assistance for a US-based automotive e-commerce business, helping customers with product enquiries, order management, and purchasing decisions. • Delivered inbound phone support to US customers, handling product, order, and service-related enquiries. • Assisted customers in identifying suitable automotive parts based on vehicle details, requirements, and budget. • Used VIN-based vehicle identification systems to verify vehicle compatibility and ensure accurate product recommendations. • Managed enquiries involving order tracking, returns, refunds, warranties, and damaged or defective products. • Resolved customer complaints and service issues while maintaining a positive customer experience. • Supported sales conversations through product recommendations and understanding customer needs. • Used CRM and internal support systems to manage customer information, document interactions, and track support requests.

Wasla_Outsourcing

Customer Service Support

Wasla Outsourcing • Full time

Aug 2024 - Mar 2025 • 7 mos

BajajPay TPAP - Transaction Application Process Provided customer service for a digital payments and financial services application, assisting customers with account, payment, transaction, and technical issues. • Handled customer enquiries through inbound phone, email, and support tickets. • Assisted with transaction failures, account restrictions, bill payments, FASTag, cashback, and gift card issues. • Troubleshot customer concerns and provided clear, accurate solutions. • Managed complaints professionally using active listening and problem-solving skills. • Used Salesforce (SFDC), C360, Merchant Portal, and Cisco to manage customer interactions and support requests. • Maintained accurate customer records, documented conversations, and followed established service procedures.