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Salesforce Developer and n8n AI Automation Expert
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Salesforce Administrator and Developer
inwi
Jan 2021 - Present • 5 yrs 9 mos
Salesforce configuration and administration (Sales Cloud, Service Cloud, Experience Cloud). Custom development with Apex (classes and triggers), Visualforce and LWC. Process automation with Flows (Screen, Record-Triggered, Scheduled) and Approval Processes. Case management with Omni-Channel routing, Knowledge Base and SLA/Entitlements. Integrations with other enterprise systems, custom reports and dashboards, user management and security, documentation and user training.