Yeferson B

@yeferson_bustos

Bilingual Customer Support Virtual Assistant Specialist

Colombia
Spagnolo, Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a Bilingual Customer Support and Virtual Assistance Specialist with over two years of experience in technical support, customer retention, and sales. I have a proven track record of managing Salesforce CRM and resolving complex billing issues for international campaigns like T-Mobile, consistently maintaining high CSAT scores above 90%.... Continua a leggere

Competenze

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yeferson_bustos
Yeferson B
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza clienti
I will bilingual customer and billing support specialist
A partire da10 USD / progettoMaggiori dettagli
Pianificazione e impostazione
I will be your appointment setter
A partire da10 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

ContactPoint_360

Customer Support (Energy advisor)

ContactPoint 360 • Full time

Dec 2023 - Jun 2026 • 2 yrs 6 mos

Customer Support & Advanced Support Representative with extensive experience resolving billing inquiries via phone, chat, and email. Specialized in explaining and breaking down energy bills to ensure customer understanding and satisfaction. Demonstrated strong problem-solving skills and fast progression from entry-level support to advanced tier support.