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Automation Developer and Integration Specialist
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CRM Automation Specialist / GHL Integration Expert
Dental Enhancements • Freelance
Jan 2026 - Feb 2026 • 1 mo
Designed and deployed an end-to-end CRM and marketing automation system for a fast-paced dental clinic using GoHighLevel (GHL) and Twilio. Focused on streamlining patient acquisition and reducing no-show rates. Key achievements and responsibilities: - Implemented automated patient scheduling workflows and multi-channel reminders (SMS & Email), which reduced patient appointment no-shows by 25%. - Configured complex Twilio Studio routing paths to ensure emergency patient calls were instantly forwarded to on-call staff with zero latency. - Created "Missed Call Text Back" automation that instantly triggered an AI-driven SMS reply to patients who called after hours, booking their slots automatically. - Integrated HIPAA-compliant data management structures to ensure safe handling of patient information inside the GHL pipeline.