Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Youssef O
@youssef_oulhaj
Guest Experience Manager
Marocco
Francese, Arabo, Inglese
Chi sono
I am a luxury hospitality professional with several years of experience in guest relations, team management, and VIP services. I am an expert in designing personalized customer journeys, multi-department operational optimization, e-reputation management, and SOP compliance, reporting directly to General Management.
Competenze
Youssef O
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Scrittura del CV
I will write a professional CV and cover letter in french english or arabic
Traduzione
I will translate your documents french english arabic professionally
Esperienza lavorativa
Guest Experience Director
Accor • Full time
Mar 2023 - Present • 3 yrs 4 mos
Responsible for the full guest journey, e-reputation management, and SOP compliance across departments. Manage and respond to guest reviews on Google, Booking.com, and TripAdvisor in French, English, and Arabic. Produce monthly performance reports and lead quality meetings with cross-departmental teams. Previously acted as interim Front Office Manager at Fairmont Tazi Palace Tanger, overseeing front desk operations, team management, and VIP guest relations.
