
Juliet E
Web Designer and Developer, Business Websites and Custom Systems
Competenze

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Portfolio
Esperienza lavorativa
Founder, Web Designer and Developer
YunikaOne UG • Full time
Mar 2026 - Present • 7 mos
I run YunikaOne, a digital studio in Frankfurt. I design and build business websites, write the page text, and set up on-page SEO. I also build custom business systems, such as online booking, dashboards and reporting. I start every project with a simple conversation about what isn't working, and I work directly with each client from the first call to launch.
IT Support Specialist
Maxon • Full time
Oct 2023 - Mar 2026 • 2 yrs 5 mos
Coordinated schedules, requests, and communications supporting 300+ employees, managing incoming queries through structured ticketing workflows. I prepared reports and Power BI dashboards using Excel and structured data to support operational tracking and management reporting. I organized and maintained documentation and knowledge-base articles in Zendesk and Confluence, keeping records accurate and up to date. I also communicated daily with staff and cross-functional teams to resolve requests, coordinate equipment/device assignments, and support employee onboarding.
IT Support Helpdesk
Mynaric • Full time
Apr 2022 - Oct 2023 • 1 yr 6 mos
Served as first point of contact for incoming requests, managing communication and follow-up through to resolution. I logged, classified, and tracked all requests within a ticketing/service-management system, keeping records accurate and complete. I coordinated with internal teams on process planning and documentation, including procurement and licensing records, and maintained accurate documentation to support consistent day-to-day operations.