
Zainab Oyelekan
Automating CRM and Email Systems for Service Businesses
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Portfolio
Esperienza lavorativa
Zoho Flow Automation & Integration Developer
Real Estate Photo and Video Services | Elevate Your Property Listing • Freelance
Mar 2026 - Jun 2026 • 3 mos
I connect Zoho apps and outside tools into seamless, hands-off workflows using Zoho Flow, webhooks, and API integrations. One build connects Zoho Books and Zoho Sign: when a sales estimate is accepted in Books, the flow triggers automatically, pulls the customer details, and generates a pre-filled Zoho Sign draft — removing the manual step of rebuilding contracts and chasing signatures. I also built an integration that creates Zoho CRM tasks from a mobile shortcut, capturing task title, due date, and reminder time, formatting the data, and posting it as a JSON payload to a Zoho Flow webhook that creates the record and confirms it — no manual entry required. Every automation is mapped precisely field by field, tested through live execution, and monitored on a dashboard that tracks total runs, success and failure rates, and task usage, so it can be maintained over time rather than built and forgotten. If you need Zoho Flow workflows, webhook integrations, or cross-app automation connecting Zoho Books, Sign, CRM, Desk, or external tools, this sample reflects that work. Zoho Flow, Zoho Books, Zoho Sign, webhook integration, API automation, JSON mapping, workflow automation, e-signature automation, app integration, Zoho consultant.
Zoho CRM Implementation Consultant Full CRM Build, Blueprint Documentation & Campaigns Integration
Gastrostudent • Freelance
May 2026 - Jun 2026 • 1 mo
Led a complete Zoho CRM implementation for a client managing multiple business work areas including family services, professional referrals, and active client management designing a full CRM architecture covering five core work areas plus contacts, with custom fields, picklist values, workflow automation rules, dashboard components, saved views, and reporting built to match the client's actual operations rather than a generic template. Before any build work began, produced a comprehensive 13-page implementation blueprint document — a professional field-map covering every module, custom field, picklist option, the seven workflow automation rules, both user permission profiles, the web-to-lead capture form, Gmail sync configuration, the four-report reporting suite, and the complete data import plan — and required written client sign-off on this document before starting development. This blueprint-first approach protected the project scope, ensured the client fully understood what they were paying for, and created a clear, defensible reference point for any future scope changes or add-on requests. Also scoped and delivered a full Zoho Campaigns integration alongside the CRM build: synced contact lists by audience segment, two branded email templates matching the client's visual identity, domain authentication for reliable email deliverability, unsubscribe list syncing, and test sends per audience before go-live. Structured the engagement with a clear delivery sequence blueprint approval first, CRM build second, acceptance testing with the client third, followed by training videos, a quick-start reference sheet, and a 30-day post-launch support window giving the client full visibility into the process from quote to handoff. Zoho CRM implementation, custom module and field architecture, workflow automation design, Zoho Campaigns setup, email deliverability and domain authentication (DKIM/SPF/DMARC), CRM data migration planning, technical
Zoho Automation Specialist Siri-to-Zoho Voice Task System
Magith Noohukhan • Freelance
Mar 2026 - Jun 2026 • 3 mos
Designed a voice-activated task automation system connecting Apple Shortcuts and Siri to Zoho CRM using Zoho Flow webhooks, eliminating manual data entry for a client managing tasks across a custom Zoho CRM module. The project scope covered: Siri voice command capture (task title, due date, reminder date/time), Apple Shortcuts configuration to structure and transmit voice input, and a Zoho Flow webhook integration to route data directly into a custom "TasksMike" CRM module with fallback logic evaluated for native Zoho CRM Tasks and Zoho Projects Tasks depending on reminder-field reliability. Built field mapping for task title, task status ("Eingang"), source tagging (Siri), due date, and a custom reminder date/time field to work around native Zoho reminder limitations. This work reflects core skills directly relevant to CRM automation, workflow automation, and business process automation: Zoho CRM configuration, Zoho Flow webhook setup, custom module and custom field design, Apple Shortcuts scripting, API/webhook integration between third-party apps and CRM systems, voice command automation, task management automation, and no-code/low-code workflow design. I specialize in translating a client's manual, repetitive process into a hands-free automated system reducing data entry time, minimizing missed tasks, and connecting mobile tools (Siri, Apple Shortcuts) directly into CRM infrastructure (Zoho CRM, Zoho Flow, Zoho Projects). Zoho automation, Zoho Flow expert, Zoho CRM customization, Siri Shortcuts integration, voice-to-CRM automation, Apple Shortcuts developer, CRM workflow automation, webhook integration specialist, Zoho consultant.