Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Zain Rehmani
@zainrehmani158
Customer Support Operations Specialist
Pakistan
Inglese
Chi sono
I help startups and growing businesses streamline their customer support by creating structured guidelines, response templates, escalation flows, and internal documentation that agents can actually follow.
My focus is on clarity, consistency, and efficiency. Whether you’re setting up your first support team or improving an existing one, I provide documentation that reduces errors, improves response quality, and saves time.
What you can expect:
• Easy-to-follow customer support SOPs
• Ready-to-use chat and email response templates
• Escalation and resolution workflows
Competenze
Zain Rehmani
offline •
Esperienza lavorativa
Customer Success Executive
Snoonu • Full time
Jul 2025 - Nov 2025 • 4 mos
- Delivered exceptional customer support in a high-volume international chat support for Snoonu. - Communicated with global customers, demonstrating professionalism and empathy. - Maintained a high customer satisfaction (CSAT) rating while delivering top-rated support. - Trained new hires on SOPs, chat handling, and template usage to maintain service quality. - Designed chat templates that improved customer satisfaction and ensured consistently high QA performance. - Assisted team members with live chats, ensuring accuracy, meeting QA standards, achieving KPIs, and delivering timely responses.
Customer Success Specialist
Customer Success Executive • Full time
Nov 2024 - Dec 2024 • 1 mo
Maintained a high customer satisfaction (CSAT) rating while delivering top rated support in Walmart's international campaign with consistent 4-5 star ratings and was recognized for it.
