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Italiano
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Ziad A
@zalezabi
IT Support and SaaS Admin Specialist
Stati Uniti
Inglese
Chi sono
I'm a technical support specialist with 2+ years resolving 950+ tickets across 20+ client orgs in a managed services (MSP) environment. I specialize in troubleshooting SaaS platforms and integrations — Okta SSO/OAuth, Google Workspace, Microsoft 365, Salesforce, and Slack — plus cross-platform issues on macOS/Windows, network connectivity (Meraki), and security alert triage (Huntress EDR). I write clear documentation and runbooks anyone can follow. Google-certified in Technical Support Fundamentals, with a fast, client-first approach.
Competenze
Ziad A
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza tecnica
I will fix your okta sso, google workspace, or microsoft 365 issues
Portfolio
Esperienza lavorativa
IT Support Specialist (Help Desk)
Confidential • Full time
Apr 2022 - Present • 4 yrs 6 mos
Deliver fast, friendly, technically sound support (email and remote sessions) to 20+ client organizations at a managed services provider (MSP), resolving 950+ tickets while maintaining SLA commitments. Diagnose and resolve issues across SaaS platforms and integrations, including Okta SSO/OAuth admin-consent requests, Google Workspace, Microsoft 365, Salesforce, and Slack. Own technical documentation and knowledge base content, capturing configurations and troubleshooting steps to speed up resolution across a 70+ client environment. Monitor and triage security and infrastructure alerts in real time, balancing urgency with clear client communication.
