Zaza

Senior Technical Support

IBM • Full time

Aug 2022 - Present • 4 yrs

I am an IT Support Specialist with over 7 years of experience providing technical support for hardware, software, and enterprise IT environments. I specialize in diagnosing and resolving technical issues related to laptops, desktops, Windows operating systems, peripherals, docking stations, networking, and end-user devices.

Technical Support

Best Buy • Full time

Apr 2018 - Aug 2022 • 4 yrs 4 mos

I worked as an Apple Technician at Best Buy, an Apple Authorized Service Provider, from April 2018 to 2022. During this time, I specialized in diagnosing, troubleshooting, and repairing Apple devices while providing technical support in accordance with Apple's service standards. I gained hands-on experience with iPhone, iPad, Mac, and other Apple products, performing hardware diagnostics, software troubleshooting, operating system installations, data migration, and customer support. I also handled device inspections, warranty service procedures, and repair verification to ensure high-quality service. I hold Apple certifications in iOS and macOS, which have strengthened my expertise in Apple's ecosystem, device diagnostics, and technical troubleshooting. This experience helped me develop strong analytical, problem-solving, and customer service skills while working in a fast-paced technical support environment.