Fornirò servizi di supporto IT Windows e Mac da remoto

My name is Zafar Iqbal I am working in IT departments from last 15 years I have lot of experience in IT supports and Pcs ,Servers, and Mac trouble shooting ,

IT Support:

• Providing technical assistance and support to remote users via email, chat, or phone.
• Troubleshooting and resolving technical issues related to software, hardware, and network connectivity.
• Diagnosing and resolving computer problems remotely using remote access software or other tools.
• Assisting with software installation, configuration, and updates.
• Assisting with setting up and configuring hardware devices, such as printers, scanners, and mobile devices.
• Assisting with email and other communication systems, such as video conferencing and VoIP.
• Providing basic training and support for software applications and hardware devices.
• Documenting and tracking support requests and resolutions using a ticketing system or other tools.
• Escalating issues to senior technical staff when necessary.
• Keeping up-to-date with new and emerging technologies and making recommendations for adoption where appropriate.

• Installing and configuring a in open-source software like,Zammad,ERP Next,Next Cloud,Snipe-IT and Docker.