Zia U Din

Group Manager

Ascend BPO Services • Full time

Apr 2026 - Aug 2026 • 4 mos

As a Group Manager at Ascend BPO Services, I oversee multiple teams and client accounts, ensuring smooth daily operations, strong team performance, and achievement of business targets. I manage productivity, quality, KPIs, client communication, staff training, performance improvement, and process optimization while resolving operational issues and maintaining high service standards. I focus on team development, client satisfaction, operational efficiency, and consistent delivery of business goals.

Head of Department Medical Billing

CareSync Health • Full time

Aug 2025 - Apr 2026 • 8 mos

As Head of the Medical Billing & RCM Department, I lead and manage end-to-end revenue cycle operations, including claims submission, eligibility verification, payment posting, A/R follow-up, denial management, and insurance verification. I oversee team performance, quality control, client relationships, KPI monitoring, staff training, and process improvement while ensuring compliance with HIPAA, Medicare, and payer requirements. My focus is on reducing denials, improving collections, optimizing workflows, and delivering efficient, high-quality RCM services.

Operations Manager

PRG Pakistan

May 2015 - Aug 2025 • 10 yrs 3 mos

As Operations Manager at PRG Pakistan, I spent over 10 years developing extensive expertise in medical billing, Revenue Cycle Management, client support, operations, and process improvement. I managed RCM workflows, supported client accounts, monitored quality and productivity, resolved operational issues, and helped identify opportunities to reduce errors and improve revenue performance. I also contributed to team development, client satisfaction, process optimization, and consistent delivery against business goals.