
Zulqurnain M
Operations Manager
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Esperienza lavorativa
Touchstone Communications
Full time • 2 yrs 4 mos
Operations Manager
Aug 2025 - Apr 2026 • 8 mos
Rapidly promoted through three positions within 14 months due to consistently exceeding performance expectations. Led strategic planning and day-to-day operations for high-volume sales teams, achieving an average quota attainment of 125% while driving a 70–80% improvement in overall team performance through targeted coaching, performance analysis, and process optimization. Managed key client relationships and maintained a Cost Per Acquisition (CPA) below $950 across multiple major affiliated accounts.
Sales Team Lead
Jul 2024 - Aug 2025 • 1 yr 1 mo
Served as a Sales Team Lead, overseeing team performance and driving sales targets. This role included a period as a Team Lead in Training where leadership capabilities were developed. Responsible for mentoring team members and ensuring operational standards were met within the sales floor environment in Islamabad, Pakistan.
CSA
Dec 2023 - Jul 2024 • 7 mos
Acted as a Customer Service Associate, handling outbound communications and customer interactions. Demonstrated strong performance in a high-pressure sales environment, which led to a promotion to the leadership track within six months of joining the organization.