Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Ali
@ali6471
Customer Support Representative
Pakistan
Inglese
Chi sono
Experienced Customer Service Representative with 4+ years of delivering top-notch live chat and email support for global Shopify and eCommerce brands. I specialize in handling customer inquiries, refunds, tracking, and order management with professionalism and care. Skilled in Zendesk, Freshdesk, Help Scout, and more. I provide fast, multilingual support using AI tools like ChatGPT and DeepL. Let’s work together to keep your customers happy and your business growing!
Competenze
Ali
offline •
Consulta i miei servizi
Assistenza clienti
I will be customer care specialist CRM, email support and live chat
Successo clienti
I will provide live chat and email support for your ecommerce stores
Portfolio
Esperienza lavorativa
Customer Service Representative
DeAutounie • Freelance
Feb 2026 - Present • 3 mos
I am currently working with DeAutounie through Upwork, providing live chat customer support for an e-commerce business selling CarPlay systems, reversing cameras, and dashcams. My responsibilities included assisting customers with product inquiries, order details, and appointment scheduling for on-site installations at the company’s garage in Utrecht. I also helped coordinate installation appointments, resolved customer issues, and ensured a smooth customer experience before and after purchase.
Upwork
Freelance • 3 yrs
E-commerce Support Specialist | Email & Social Media Support | Upwork
Jan 2025 - Jan 2026 • 1 yr
Provided over 2 years of customer support services for Noircrew, an online fashion brand offering apparel for both women and men. Managed email-based customer support, handling inquiries related to orders, shipping, returns, exchanges, and product details Supported customer engagement on social media platforms, with a primary focus on TikTok comments and inbox, responding to new and existing customers Assisted potential customers by answering pre-purchase questions and guiding them through the buying process Maintained a professional brand voice while improving customer satisfaction and response times Worked remotely through Upwork, ensuring consistent, reliable support aligned with the brand’s standards
Customer Service Representative for Selena Rose Brand | Upwork
Dec 2023 - Dec 2025 • 2 yrs
I have provided end-to-end customer support for Selena Rose, an online fashion brand serving customers across Europe. Handled customer inquiries via Zendesk, including order status, returns, refunds, and product information Managed orders, tracking, and customer records using Shopify Resolved customer issues efficiently while maintaining high satisfaction and response-time standards Communicated and collaborated with the internal team using Slack and WhatsApp Assisted customers across different European regions with professionalism and attention to detail
2 Recensioni
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1-2 di 2 recensioni
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Più rilevante
goodox
Stati Uniti
Great job. Fast delivery and accurate final result. Very satisfied with the work.
Risposta del venditore
Utile?
keats_wise1
Stati Uniti
Great experience. Ali handled email support professionally, responded quickly, and completed the work exactly as needed.
Utile?
