BryanRodas

Bilingual agent

Teleperformance • Full time

Mar 2025 - Jan 2026 • 10 mos

Aquí tienes una descripción profesional en inglés de tu experiencia en Teleperformance, lista para usar donde la necesites (LinkedIn, un perfil, o como referencia): Bilingual Customer Service Agent | Teleperformance | March 2024 – November 2025 Worked as a bilingual (English/Spanish) customer service agent, handling inbound and outbound calls for international clients. Responsible for understanding customer needs quickly and accurately, resolving issues in real time, and documenting each interaction with precision to maintain clear records and ensure quality standards. Developed strong active listening skills, clear verbal and written communication in both languages, and the ability to stay calm and accurate under high call volume. This role strengthened my attention to detail, typing speed, and comprehension of spoken English across different accents and speaking speeds — skills I now apply directly to transcription and bilingual support work.