
Claudia Candra
Business Performance and Quarterback Coaching
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Portfolio
Esperienza lavorativa
Business Development and Operations Manager
Retail & Wholesale / E-Commerce • Full time
May 2018 - Present • 8 yrs 5 mos
B2B and B2C home-appliance wholesale distributor, Jakarta, Indonesia. - Launched the online-marketplace channel from zero (Shopee, Tokopedia, Lazada, Blibli): one person on three platforms became a team of five running about 20 shops - Grew that channel to up to 30% of company revenue within about a year - Make the day-to-day calls for a team of eight across online stores, customer payments, delivery, and offline sales - Manage 50+ wholesale accounts, 100+ SKUs, and about eight suppliers - Negotiate with suppliers for lower prices, faster delivery, and better order minimums and shipping terms - Review monthly results by brand and product type, customer buying patterns, stock movement, and competitors, then decide what to sell and what to buy - Streamlined order handling for faster fulfillment and trained customer-care staff to one standard across all shops
Quarterback & Team Captain, Indonesia Women’s Flag Football National Team (2024 to 2026)
Indonesia • Part time
Dec 2023 - Oct 2026 • 2 yrs 10 mos
- Led team meetings, set expectations, and addressed disagreements to keep players aligned on shared goals. - Analyzed opponents before international matches, translated observations into game plans, and communicated priorities to teammates. - Made decisions under pressure and adjusted tactics in real time as opponents and match conditions changed. - Built trust and accountability through clear communication, preparation, and ownership of team performance.
Clinic Operations Assistant
Melbourne • Part time
Dec 2013 - Nov 2017 • 3 yrs 11 mos
Acupuncture Clinic, Melbourne, Australia - Managed administration from initial patient inquiries and appointment scheduling through record-keeping and payment collection. - Coordinated patient communication and appointment arrangements to support an organized daily workflow. - Maintained accurate patient records and handled sensitive information with discretion. - Provided a welcoming, professional patient experience while balancing inquiries, administrative tasks, and practitioner needs.