
Muhammad Saeed
Level 2
Committed to Excellence in Customer Support and Virtual Assistance
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7 USD
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Esperienza lavorativa
Customer Support Specialist
NovaCart eCommerce Solutions • Full time
Jan 2024 - Feb 2026 • 2 yrs 1 mo
Managed customer support for Shopify-based eCommerce stores handling email, live chat, and social media inquiries. Assisted with order tracking, refunds, returns, and dispute resolution while maintaining high customer satisfaction. Organized support tickets using tools like Zendesk and Gorgias and helped improve response time by implementing structured workflows.
eCommerce Operations Virtual Assistant
BrightMart Online Store • Part time
Jan 2023 - Aug 2025 • 2 yrs 7 mos
Provided operational support for a growing DTC brand. Managed product listings, order processing, and customer inquiries. Assisted in maintaining product catalogs and coordinating with suppliers. Ensured smooth order fulfillment and helped resolve customer issues efficiently.
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Valutazione dettagliata
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marcoresendiz

Stati Uniti
We were incredibly impressed with the exceptional service we received. The team was attentive, professional, and went above and beyond to ensure our needs were met. Every interaction was handled with courtesy and efficiency. It's clear that a high standard of customer care is a priority. We wholeheartedly recommend their services.
Risposta del venditore
lowcarbv

Stati Uniti
I had a great experience working with Saeed. Communication was clear and timely from start to finish, and he followed instructions well while also showing initiative where needed. The work was delivered promptly and met expectations. I especially appreciated his responsiveness and willingness to make...
Risposta del venditore

giannitmp

Stati Uniti
excelent service i will recommend , good communication, very good
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jonniep06

Regno Unito
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rebrian

Stati Uniti
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