Elif

Customer Service Representative

Lobosjewelry • Part time

Jan 2024 - Present • 2 yrs 7 mos

Jewels — Customer Service Specialist Experience: 2+ Years I provided end-to-end customer service support, ensuring customers received quick, professional, and helpful responses. Key Responsibilities: Managed customer emails and support tickets Handled customer complaints and inquiries Processed returns and refunds Managed chargebacks and related customer cases Maintained accurate customer and refund records Followed up with customers to resolve issues Proactively worked on getting more positive customer reviews Prepared and maintained monthly customer service reports

Customer service support

The Hair Collective Ltd • Full time

May 2024 - Jul 2026 • 2 yrs 2 mos

The Hair Collective — Customer Service Specialist Experience: 2+ Years I provided customer service and e-commerce support for The Hair Collective, a hair extensions brand, managing daily customer inquiries and ensuring customers received professional and timely assistance throughout their buying journey. Key Responsibilities Managed customer emails and support tickets Assisted customers with product, order, shipping, and delivery inquiries Handled returns and refund requests according to brand policies Managed chargebacks and prepared relevant case information Maintained accurate customer service and refund records Followed up with customers to resolve issues and improve customer satisfaction Proactively followed up with satisfied customers to encourage more positive reviews Managed customer complaints professionally and efficiently Prepared and maintained monthly customer service reports Helped maintain a positive customer experience and protect the brand’s reputation Skills & Expertise Customer Service | Email Support | Ticket Management | Returns & Refunds | Chargebacks | Customer Reviews | Complaint Resolution | Customer Records | E-commerce Support | Monthly Reporting