Hafiz Arslan

Office Admin Manager

Home Cleaning in WA • Full time

Jun 2023 - Present • 2 yrs 11 mos

Oversee daily office operations and ensure smooth coordination between cleaning staff and clients. Schedule and manage cleaning appointments, staff assignments, and service routes. Handle customer inquiries, bookings, complaints, and follow-ups to maintain high client satisfaction. Maintain records of clients, invoices, payments, and employee attendance. Prepare and manage billing, payroll support, and financial documentation. Recruit, onboard, and train cleaning staff while monitoring performance and attendance. Ensure availability of cleaning supplies and coordinate inventory management. Develop and implement office policies, procedures, and workflow improvements. Monitor service quality and ensure compliance with company standards and safety regulations. Generate reports on operations, revenue, and staff productivity for management review.

Billing Manager

ABA Therapy Clinic • Freelance

Mar 2023 - Present • 3 yrs 2 mos

Process and submit accurate medical claims to insurance companies in a timely manner. Review patient bills for accuracy and completeness before submission. Verify insurance eligibility and benefits prior to billing procedures. Follow up on unpaid or denied claims and resolve billing issues. Maintain up-to-date knowledge of billing regulations, coding (CPT, ICD), and insurance guidelines. Communicate with patients and insurance providers regarding billing inquiries and payment status. Post payments, adjustments, and denials into the billing system. Ensure compliance with healthcare laws, regulations, and confidentiality standards (HIPAA).