Natasha D

VP Commercial Sales - Customer Service

Beyond Roofing and Exterior inc • Full time

May 2019 - Present • 7 yrs 4 mos

• Lead commercial business development through telemarketing, cold calling, account development, customer service, and ongoing client follow-up. • Help establish and develop new business operations, including sales processes, marketing support, customer service procedures, and hiring. • Manage opportunities from initial prospecting through project completion while maintaining communication with customers and internal teams. • Track commercial jobs, assist with administrative and accounting functions, and process warranty applications. • Develop and maintain long-term commercial customer relationships. • Secured several significant commercial accounts through targeted cold-calling and business development.

Inside Sales

ARC Contracting • Part time

Mar 2016 - May 2019 • 3 yrs 2 mos

• Established a commercial sales call center and developed a database to support lead generation and account management. • Conducted appointment setting, prospecting, customer follow-up, and lead qualification. • Researched and identified building owners and decision-makers to increase sales opportunities. • Maintained detailed prospect and customer information to support continued business development. • Helped grow the commercial division to the point where it supported both a repair crew and a reroofing crew