Robin A
Inbox Management, Customer Support Specialist
Competenze
Consulta i miei servizi


Portfolio
Esperienza lavorativa
Airbnb Co-Host | Short-Term Rental Manager
Airbnb • Part time
Aug 2022 - Present • 3 yrs 9 mos
Guest Communication: Prompt, professional, and empathetic 24/7 support. I maintain a high response rate to boost listing visibility. Booking Management: Managing calendars, vetting potential guests, and handling instant books or manual inquiries. Problem Solving: Quick resolution of on-site issues, maintenance coordination, and conflict mediation. Listing Optimization: Crafting compelling descriptions and advising on pricing strategies to increase occupancy rates. Platform Mastery: Expert-level knowledge of Airbnb, VRBO, and channel management tools.
Professional Voice Talent | Commercials, E-learning & Narrations
Voice Talent Online • Lavoratore autonomo
Jan 2017 - May 2022 • 5 yrs 4 mos
E-Learning & Tutorials: Clear, articulate narration for educational content. IVR & Phone Systems: Professional greetings and on-hold messages for businesses (perfect for Property Management agencies!). Character Work & Narration: Expressive storytelling for audiobooks or creative projects.